All merchandise is sold with the manufacturer's warranty. No other warranty or guarantee expressed or implied is made. These warranties are provided for the end consumer only. In the event service is needed, the merchandise should be forwarded to the manufacturer's service center. Should you need to verify the manufacturer's address and/or telephone number, call our customer service department toll free. Do not send items back to HARC to be repaired. Items sent to us for repair, either in or out of warranty, will be subject to a minimum $20 charge.
We use the finest packing materials available, and every effort is made to prevent damage. In the event damaged merchandise is received, retain the original shipping carton and contact HARC 's customer service for instructions.
Merchandise lost in shipment will be replaced after the shipment has been traced. Upon notification from the carrier of nondelivery, a claim will be filed, the merchandise replaced, a credit applied, or a refund issued.
Retail orders sold at the HARC Retail price may be returned for any reason up to 30 days from the date of shipment. Closeout, special order merchandise (indicated as such in our fliers, catalogs, price lists and policies) or Non-returnable Merchandise as described below cannot be returned.
Orders sold at discounted quantity or special quoted prices may not be returned for full credit, and are subject to the following conditions:
Shipping errors - our fault. 10 day limit on notification of order discrepancies. All shipments should be checked immediately upon receipt. Duplicate shipments, defective goods, or any errors in shipment on our part will be corrected by our customer service department upon notification of error. Notification must be made within 10 days of date of invoice. Merchandise must be in original manufacturer's carton in resalable condition.
Ordering errors - your fault. 10 day limit on notification. On any merchandise ordered in error, you must request a return authorization from our customer service department within 10 days from date of invoice.
15% Restocking fee. Merchandise accepted for return will be subject to a 15% fee to cover handling and restocking charges.
NON-RETURNABLE MERCHANDISE (subject to change, based on manufacturer's requirements) The following items cannot be returned to HARC MERCANTILE, LTD. due to manufacturer's policies: Items identified as closeout merchandise, special order or "scratch and dent", publications or video tapes. Items such as headphones or earbuds for reasons of hygiene, and packaged ear care or hearing aid supplies if opened. If such merchandise is defective, it can be returned for replacement with the same item.
A Return Authorization Number must be requested from our customer service department before a product is returned. This number must be clearly marked on the return shipping label. Any merchandise returned without the Authorization number clearly displayed, will be refused and the customer will incur any redelivery or storage charges.
Any returned merchandise must be in the original carton(s), complete and in resalable condition. After return, an inspection will be made by our warehouse. If freight damage or product abuse is indicated, credit will not be issued. Shipping charges incurred due to the return of merchandise are the responsibility of the customer.