Terms of Sale | Warranties | Returns | Shipping Charges
All sales are cash with order or C.O.D. Payment may be made by personal check, money order, MasterCard, VISA, American Express or Discover charge. An additional charge will be made for C.O.D. orders. See shipping charges section.
We will accept written purchase orders from recognized state and federal agencies such as military installations, universities, vocational rehabilitation, social services, etc., without prior application, at our discretion.
Placing your order as you browse our web site, is very easy. Our ordering process is secure for your protection. Please click for sales information if you wish to order on-line.
Credit card or C.O.D. orders may be placed by phone. Simply call Toll Free 1-800-445-9968 or 269-324-1615. Please have your customer number, if you have one, and the item numbers of the merchandise you wish to order ready before calling. Our trained telephone sales representatives are standing by to help you from 8:30 AM to 5:00 PM ET, Monday through Friday. Because of the speed at which orders are processed, we are not able to change or add to orders after they have been entered. Simply place a new order.
Call 1-800-445-9968 to order by TTY. Follow procedure as listed above.
We can accept your FAX transmission. The telephone number is 1-800-413-5248. Our equipment is compatible with all group II and III machines. When sending a transmission, be sure to include the same information you would when calling in an order.
We will attempt to complete your order in one shipment if possible. Unless requested, merchandise that is out of stock will be backordered.
LARGE VOLUME ORDERS
HARC Mercantile, Ltd. is a direct marketer (retailer) as well as a wholesale distributor. We serve both the consumer and dealer by providing one of the largest in-stock inventories of ALD's in the world.
We invite legitimate retailers to make application for dealer status and request open account credit applications.
HARC Mercantile, LTD's standard method of shipping is UPS or Priority Mail. (For overnight air services see the shipping schedule on the order form.) Any special shipping procedures requested will be at the customer's expense.
SHIPMENTS TO ALASKA, HAWAII, PUERTO RICO, THE VIRGIN ISLANDS, &
Most orders and backorders will be shipped via UPS second day service when possible or USPS first class priority mail, unless otherwise requested.
FREIGHT SHIPMENTS: COLLECT & PREPAID
The following information outlines our basic customer service policies.
Call us toll free 1-800-445-9968 or 269-324-1615, 8:30 AM to 5:00 PM Eastern Time.
All merchandise is sold with the manufacturer's warranty. No other warranty or guarantee expressed or implied is made. These warranties are provided for the end consumer only. In the event service is needed, the merchandise should be forwarded to the manufacturer's service center. Should you need to verify the manufacturer's address and/or telephone number, call our customer service department toll free. Do not send items back to HARC to be repaired. Items sent to us for repair, either in or out of warranty, will be subject to a minimum $20 charge.
We use the finest packing materials available, and every effort is made to prevent damage. In the event damaged merchandise is received, retain the original shipping carton and contact HARC 's customer service for instructions.
Merchandise lost in shipment will be replaced after the shipment has been traced. Upon notification from the carrier of nondelivery, a claim will be filed, the merchandise replaced, a credit applied, or a refund check issued.
Retail orders sold at the HARC Retail price may be returned for any reason up to 30 days from the date of shipment. Closeout, special order merchandise (indicated as such in our fliers, catalogs, price lists and policies) or Non-returnable Merchandise as described below cannot be returned.
Orders sold at discounted quantity or special quoted prices may not be returned for full credit, and are subject to the following conditions:
NON-RETURNABLE MERCHANDISE (subject to change, based on manufacturer's requirements) The following items cannot be returned to HARC MERCANTILE, LTD. due to manufacturer's policies: Items identified in the catalog or fliers as closeout merchandise, special order or "scratch and dent", publications or video tapes. If such merchandise is defective, it can be returned for replacement with the same item.
A Return Authorization Number must be requested from our customer service department before a product is returned. This number must be clearly marked on the return shipping label. Any merchandise returned without the Authorization number clearly displayed, will be refused and the customer will incur any redelivery or storage charges.
Any returned merchandise must be in the original carton(s), complete and in resalable condition. After return an inspection will be made by our warehouse. If freight damage or product abuse is indicated, credit will not be issued. Shipping charges incurred due to the return of merchandise are the responsibility of the customer.
HARC MERCANTILE, LTD. cannot be responsible for typographic errors or other misprints. HARC does not offer price protection of any kind. Prices may change on any item at any time due to market fluctuations.
SHIPPING AND HANDLING CHARGES - Continental USA
Shipping via UPS Ground or Surface Mail Order Total Charge $ 0.00 - $ 20.00 $ 6.00 $ 20.01 - $ 50.00 $ 8.00 $ 50.01 - $150.00 $12.00 COD Add $10.00 per order $150.01 - $250.00 $14.00 Next Day Air shipments add $27.00 per order $250.01 - $500.00 $16.00 2nd Day Air service add $12.00 per order $500.01 - $1000.00 $20.00 over $1000.00 call for chargesFor shipments to Alaska, Hawaii, Puerto Rico & Virgin Islands, standard service is 2nd day air and will be added to order.