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CUSTOMER SERVICE
(800) 445-9968 Voice/TTY
(269) 324-1615 Voice/TTY

Customer Service

  • Shipping & Delivery

    HARC Mercantile, LTD's standard method of shipping is UPS or Priority Mail. Any special shipping procedures requested will be at the customer's expense.

    FREIGHT SHIPMENTS: COLLECT & PREPAID
    Shipments exceeding 6 cartons and/or 300 lbs., or any item(s) which because of size, weight or number of cartons causes unusual charges from UPS may be sent via common carrier, freight prepaid and added to invoice.
    Any item specifically noted "must be shipped freight" will be shipped via common carrier (FOB Kalamazoo), freight prepaid and added to invoice

    SHIPPING AND HANDLING CHARGES - Continental USA
    Standard Shipping UPS Ground or Surface Mail
    Next Day Air shipments - we will choose UPS or Express Mail
    2nd Day Air service - we will choose UPS or Priority Mail

    For shipments to Alaska, Hawaii, Puerto Rico, Virgin Islands, and military APO addresses standard service is 2nd Day Air and will be added to order.

    FREE Shipping From time to time HARC will offer free shipping specials. Free shipping applies only to orders shipped to the 48 contiguous states. For all other locations, standard shipping will apply.

    INTERNATIONAL SHIPPING
    International Shipments - At this time, international orders cannot be placed on this website. If you are interested in ordering from HARC, please contact us by email info@harc.com or telephone +1-269-324-1615 for instructions.

  • Privacy & Security

    We collect information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number. The information we collect is used to notify consumers about updates to our Web site, used by us to contact consumers for marketing purposes, or used by us to contact consumers regarding orders placed through HARC. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address. If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by emailing info@harc.com. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. We do not partner with or have special relationships with any ad server companies. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses. Upon request we provide site visitors with access to all information that we maintain about them. Consumers can access this information by e-mailing us at info@harc.com. Consumers can have this information corrected by sending us e-mail at info@harc.com. With respect to security: When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number or email info@hipkits.com.

  • Returns & Replacements

    WARRANTIES
    All merchandise is sold with the manufacturer's warranty. No other warranty or guarantee expressed or implied is made. These warranties are provided for the end consumer only. In the event service is needed, the merchandise should be forwarded to the manufacturer's service center. Should you need to verify the manufacturer's address and/or telephone number, call our customer service department toll free. Do not send items back to HARC to be repaired. Items sent to us for repair, either in or out of warranty, will be subject to a minimum $20 charge.

    DAMAGED MERCHANDISE
    We use the finest packing materials available, and every effort is made to prevent damage. In the event damaged merchandise is received, retain the original shipping carton and contact HARC 's customer service for instructions.

    LOST MERCHANDISE
    Merchandise lost in shipment will be replaced after the shipment has been traced. Upon notification from the carrier of nondelivery, a claim will be filed, the merchandise replaced, a credit applied, or a refund issued.

    RETURNS
    Retail orders sold at the HARC Retail price may be returned for any reason up to 30 days from the date of shipment. Closeout, special order merchandise (indicated as such in our fliers, catalogs, price lists and policies) or Non-returnable Merchandise as described below cannot be returned.

    Orders sold at discounted quantity or special quoted prices may not be returned for full credit, and are subject to the following conditions:
    Shipping errors - our fault. 10 day limit on notification of order discrepancies. All shipments should be checked immediately upon receipt. Duplicate shipments, defective goods, or any errors in shipment on our part will be corrected by our customer service department upon notification of error. Notification must be made within 10 days of date of invoice. Merchandise must be in original manufacturer's carton in resalable condition.
    Ordering errors - your fault. 10 day limit on notification. On any merchandise ordered in error, you must request a return authorization from our customer service department within 10 days from date of invoice.
    15% Restocking fee. Merchandise accepted for return will be subject to a 15% fee to cover handling and restocking charges.

    NON-RETURNABLE MERCHANDISE (subject to change, based on manufacturer's requirements) The following items cannot be returned to HARC MERCANTILE, LTD. due to manufacturer's policies: Items identified as closeout merchandise, special order or "scratch and dent", publications or video tapes. Items such as headphones or earbuds for reasons of hygiene, and packaged ear care or hearing aid supplies if opened. If such merchandise is defective, it can be returned for replacement with the same item.

    RETURN AUTHORIZATION
    A Return Authorization Number must be requested from our customer service department before a product is returned. This number must be clearly marked on the return shipping label. Any merchandise returned without the Authorization number clearly displayed, will be refused and the customer will incur any redelivery or storage charges.

    Any returned merchandise must be in the original carton(s), complete and in resalable condition. After return, an inspection will be made by our warehouse. If freight damage or product abuse is indicated, credit will not be issued. Shipping charges incurred due to the return of merchandise are the responsibility of the customer.

  • Ordering

    ORDERING ON-LINE
    Placing your order as you browse our web site, is very easy. Our ordering process is secure for your protection.

    PHONE ORDERS
    Credit card orders may be placed by phone. Simply call Toll Free 1-800-445-9968 or 269-324-1615. Our trained telephone sales representatives are standing by to help you from 9:00 AM to 5:00 PM ET, Monday through Friday. Because of the speed at which orders are processed, we are not able to change or add to orders after they have been entered. Simply place a new order.

    BACKORDERS
    We will attempt to complete your order in one shipment if possible. Unless requested, merchandise that is out of stock will be backordered.

    LARGE VOLUME ORDERS
    HARC Mercantile, Ltd. is a direct marketer (retailer) as well as a wholesale distributor. We serve both the consumer and dealer by providing a large in-stock inventory of ALD's

           PURCHASE ORDERS
           Purchase Orders can be emailed to info@harc.com.
  • Payment, Pricing & Promotions

    All sales are cash with order. Payment may be made by personal check, money order, MasterCard, VISA, American Express or Discover charge.

    We will accept written purchase orders from recognized state and federal agencies such as military installations, universities, vocational rehabilitation, social services, etc., without prior application, at our discretion.

    We invite legitimate retailers to make application for dealer status and request open account credit applications.

    HARC MERCANTILE, LTD. cannot be responsible for typographic errors or other misprints. HARC does not offer price protection of any kind. Prices may change on any item at any time due to market fluctuations.

  • Viewing Orders

    Log into your account using your email address and password (if you don't remember your password we'll email it to you right away). Select My Account at the top of any page and then select My Orders on the left. On this page you will be able to view the current status of your orders.